Faq Page

Frequently Ask Questions

We're thrilled to have you here. This page is designed to provide quick and helpful answers to common questions about our products, services, and policies. Whether you're a new customer or a loyal supporter, we hope to make your experience as smooth and enjoyable as possible.

If you don't find the information you're looking for, feel free to reach out to us directly. We're always here to help!

Our proposals are customized for each project based on the needs of each individual project. Every website is unique and requires different components and functionality; we design and develop custom websites specifically for your small business. We’ll ask a lot of questions, assess your needs, and give you a quote based on that assessment. Most of our sites run in the $3,000-$5,000 range, but can be more or less depending on the complexity of the project.

The timeline on any project is variable, and can change based on the complexity of the project and the availability of the client. On average, we shoot for am 8-12 week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, how soon the content is ready – all this affects the speed of completion. The functionality needs may also play a role – more complex sites will take more time to develop.

Nope! We work with clients all over the world. We will work together via email, Zoom, and phone.

We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session with one on one instruction. (Note: We love to answer your questions!)

We can! Site launch is only the beginning, we are here for the long-term, and can provide as much or as little support as you need. Check out our support packages to learn more. 

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices and will test it throughout the process to ensure it works great.

For most projects, equal payments are made at the start, midway, and the end of the project, but we can work with you to set up a schedule that meets your needs. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.

We accept checks, PayPal, and all major credit cards.

A lot! Your input and feedback are crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality. We want you to tell us what you think. But we'll also be honest with you about what works and doesn't work in your specific industry.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can recommend copywriters who can help clean up or write original content for you.

Hosting is super important! When it comes to hosting, you get what you pay for. We’ve developed a list of our absolute favorite hosts to help you find the right host at the right price

We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for many years, so we aren’t going anywhere anytime soon.

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